User journey manager

User journey manager

at Qiwi

We are looking for a User journey Manager to own customers journey within our platform and cross devices and products. Our products include Web and Native apps. The user journey manager should focus on the user flow, understands the customer’s needs, identify gaps in the funnels and provide ongoing optimizations for providing the most optimize flow for each of our different customers cross different Geo locations and devices.
Responsibilities:
  • Responsible for the customer interaction strategy and improving our customer journey to achieve a cohesive and optimal experience for all customer segments across touchpoints
  • Grow customer engagement across channels, maximising opportunities across customer touchpoints
  • Representing the voice of the customer to provide feedback to the core product and marketing processes
  • Analyse and improve customer retention and repeat-custom behaviours across key segments using a variety of technologies and tools
  • Responsible for performing experiments to test the user funnels, finding weak points and delivering monthly findings and action plan.
  • Influence the customer journey and improve it to make sure our users’ experience of our products is optimal
  • Define and drive implementation of a holistic retention strategy to drive revenue from existing customers
  • Identify and implement new opportunities throughout the customer journey to deliver high performances
  • Requirements:
  • 2+ years as a product manager or Customer experience manager
  • English language – Native or similar
  • Experience in in developing customer-facing products
  • Excellent analytical skills with very strong attention to details
  • Experience working in an agile development environment
  • Successfully handling and leading multiple ongoing projects and initiatives
  • Team player – Collaborating closely with global team members such as Product, Marketing and R&D
  • Strong communication and interpersonal skills and the ability to build and maintain relationships
  • Knowledge in Google analytics – An advantage
  • Experience working in Gaming companies – Big advantage.
  • Apply for this Job