We are looking for a User journey Manager to own customers journey within our platform and cross devices and products. Our products include Web and Native apps. The user journey manager should focus on the user flow, understands the customer’s needs, identify gaps in the funnels and provide ongoing optimizations for providing the most optimize flow for each of our different customers cross different Geo locations and devices.
Responsible for the customer interaction strategy and improving our customer journey to achieve a cohesive and optimal experience for all customer segments across touchpoints
Grow customer engagement across channels, maximising opportunities across customer touchpoints
Representing the voice of the customer to provide feedback to the core product and marketing processes
Analyse and improve customer retention and repeat-custom behaviours across key segments using a variety of technologies and tools
Responsible for performing experiments to test the user funnels, finding weak points and delivering monthly findings and action plan.
Influence the customer journey and improve it to make sure our users’ experience of our products is optimal
Define and drive implementation of a holistic retention strategy to drive revenue from existing customers
Identify and implement new opportunities throughout the customer journey to deliver high performances
2+ years as a product manager or Customer experience manager
English language – Native or similar
Experience in in developing customer-facing products
Excellent analytical skills with very strong attention to details
Experience working in an agile development environment
Successfully handling and leading multiple ongoing projects and initiatives
Team player – Collaborating closely with global team members such as Product, Marketing and R&D
Strong communication and interpersonal skills and the ability to build and maintain relationships
Knowledge in Google analytics – An advantage
Experience working in Gaming companies – Big advantage.