IT Service Manager is responsible for establishing relationships with external clients as well as tasking and staffing. A deep understanding of software and computer systems in addition to maintaining user connectivity and complex computer networks.
Lead and manage disterbuted teams.
Lead and manage Tasks.
Building and maintaining IT Services roadmap.
Develop and engage with the key business stakeholders.
Ensure that your teams is staying engaged with our end users and be very involved with office’s support operations.
Oversee the successful planning and delivery of key projects.
Writing and enforcing procedures.
Minimum 8 year of experience managing a large distributed teams
Highly skilled and manager, organized with excellent documentation skills,
Understanding of your business stakeholders and their needs
Self learning and mentoring abilities
Working with external service providers.
Willingness to travel up to 25%
Technical knowledge in IT Infrastructure
IP Networking: Switches, routers and FW (FortiGate).
Servers, OS, Storage and backup technologies and methodologies.
AD, VM, ESXI, Basic VOIP Knowledge.
information security systems (Firewall, Antivirus, Web Filtering, DLP),
VOIP, Could Services (Azure, AWS, Google),
Office 365, Google Apps,
Experience with ITSM Service Management tools like Service Now